F.A.Q.s

Shopping Information

What Shipping Methods Are Available?

We use The Courier Guy to deliver nationally. We’re based in Gauteng so delivery in Gauteng is cheaper. Main Centres outside of Gauteng are R90 and outlying areas are R150. Outlying areas include those defined as townships by The Courier Guy. We also have a collection option in Fourways, Randburg and Melrose. Please email us if you want to use this option. 

How Long Will It Take To Get My Package?

While we do try to keep a stock level, some of our more popular products will require a 2 week turn around time.

For corporate gifts and small quantity orders, our guideline is 5 – 7 working days after proof sign off and a deposit has been received.

Do You Ship Internationally?

No, we service South Africa only

Deposits and Design fees… what are those about?

We’re a small company and require between 50% -75% deposit before an order is started. Design fees on complex designs and mock ups.

Payment Information

What Payment Methods Are Accepted?

We accept credit card payments via Payfast on the website. EFTs are accepted as well as Snap Scan & Credit card payments for face to face transactions.

Is Buying On-Line Safe?

Yes it is. We use Payfast which is one of the most reputable online payment gateways in the market. We have also upgraded our SSL-certificates on the website to ensure your safety.

Orders and Returns

How do I place an Order?

Follow the online order process or send us an email, info@imadeit.co.za

Do I need an account to place an order?

No

Who should I to contact if I have any queries?

info@imadeit.co.za

How Can I Cancel Or Change My Order?

info@imadeit.co.za

How Do I Track My Order?

We’ll keep you posted as your order proceeds.

How Can I Return a Product?

Pop us an email and we’ll sort it out for you.